Job Description
We are currently seeking a highly motivated and detail-oriented Part-Time Technical Support Specialist to join our dynamic team in Atlanta, Georgia.
As the face of our technical support, you will play a crucial role in ensuring our clients receive seamless assistance during our high-traffic evening and weekend hours. This is an urgent opportunity for candidates looking for flexible work-life balance without sacrificing professional growth in a fast-paced environment.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Flexible schedule tailored to your availability.
- Comprehensive training on our proprietary systems.
Responsibilities
- Provide tier-one technical support to clients via phone, email, and remote desktop tools during evening and weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all support tickets and resolutions accurately in our CRM system.
- Collaborate with the full-time engineering team to escalate complex technical issues.
- Maintain a professional and courteous demeanor while managing high call volumes.
- Stay updated on the latest technology trends to provide accurate troubleshooting guidance.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- Basic understanding of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently during evening and weekend shifts.
- Strong problem-solving aptitude and patience when dealing with non-technical users.
- Reliable internet connection and home office setup (if remote).