Job Description
Are you a night owl with a passion for technology? We are looking for a dedicated Part-Time Night Shift Technical Support Specialist to join our growing team in Arlington, Virginia. This role offers a fantastic opportunity to maintain a flexible schedule while providing top-tier technical assistance to our clients.
In this position, you will troubleshoot hardware and software issues, manage incoming support tickets, and ensure our systems run smoothly during the evening hours. We value reliability, problem-solving skills, and a customer-first mindset above all else.
Why Join Us?
- Competitive hourly rate with night shift differential.
- Flexible scheduling options for students or second-shift workers.
- Remote-friendly work environment in the heart of Northern Virginia.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network connectivity issues via phone and email.
- Monitor system performance and alert the team to any critical incidents or outages occurring during the night shift.
- Resolve user inquiries regarding password resets, account access, and application errors efficiently.
- Document technical issues, resolutions, and customer interactions in the Helpdesk ticketing system.
- Collaborate with the day shift team to ensure a seamless handover of ongoing projects and pending tickets.
- Perform routine system maintenance, patching, and updates as scheduled to ensure system integrity.
- Maintain a professional and helpful demeanor when communicating with diverse client populations.
Qualifications
- High school diploma or equivalent required; Associate degree in Information Technology or related field is preferred.
- Previous experience in technical support, helpdesk, or customer service is a plus.
- Must be available to work night shifts (e.g., 10:00 PM to 6:00 AM) on a consistent basis.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently with minimal supervision and handle multiple tasks simultaneously.