Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? TechHorizon Solutions is urgently seeking a dedicated Part-Time IT Support Specialist to join our dynamic team in Milwaukee. We offer evening and weekend shifts, perfect for professionals balancing other commitments or students seeking career growth. Be the hero who resolves technical puzzles while enjoying competitive pay and a supportive, collaborative environment.
Why Join Us?
- Competitive hourly rate ($20-$25/hr).
- Flexible evening and weekend schedules.
- Opportunity for growth within a leading tech firm.
- Modern office environment in the heart of downtown Milwaukee.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets efficiently during evening and weekend shifts.
- Perform remote troubleshooting and on-site diagnostics for employees.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system.
- Assist in the setup, configuration, and maintenance of office equipment (laptops, printers, phones).
- Collaborate with the senior IT team to ensure 24/7 operational continuity.
- Conduct basic security awareness training for staff.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or IT is a plus).
- 1-2 years of experience in IT support, Help Desk, or Customer Service.
- Strong understanding of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work evenings, weekends, and holidays as required.
- Strong problem-solving mindset with a focus on customer satisfaction.