Job Description
We are seeking a detail-oriented Technical Support Specialist to join our growing team in Cleveland, FL. This is a fantastic opportunity for those looking for part-time, evening, and weekend shifts with a competitive hourly rate.
In this role, you will serve as the first point of contact for our clients, providing technical troubleshooting and support for hardware and software issues. If you are a tech-savvy problem solver with excellent communication skills, we want to hear from you.
Responsibilities
- Diagnose and resolve technical hardware and software issues for remote and on-site clients.
- Provide clear, step-by-step technical guidance to non-technical users via phone and email.
- Log and track all support tickets and incidents in our CRM system accurately.
- Perform routine system maintenance and software updates.
- Collaborate with the senior engineering team to escalate complex issues.
- Maintain a professional and courteous demeanor during high-volume support periods.
Qualifications
- High School Diploma or GED required; Associate degree in IT or equivalent experience preferred.
- Previous experience in technical support, IT help desk, or customer service (1+ years preferred).
- Familiarity with Windows operating systems, Office 365, and basic networking concepts.
- Ability to work flexible hours, including evenings and weekends.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.