Job Description
We are looking for a reliable and detail-oriented Part-Time Technical Support Specialist to join our Raleigh, NC team. If you thrive in a fast-paced environment and have a passion for technology, we want to hear from you.
Our team supports clients across the United States, and we are currently seeking dedicated professionals to cover our high-demand evening and weekend shifts. This is an excellent opportunity to gain valuable IT experience while enjoying a flexible schedule.
Why You Should Apply:
- Flexible Schedule: Work on your own terms with evening and weekend availability.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
- Professional Growth: Clear pathways for career advancement within the IT sector.
Responsibilities
- Provide high-quality technical support to end-users via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware and software issues efficiently and accurately.
- Log and track all incoming support tickets in the internal CRM system.
- Conduct system maintenance and perform routine updates during off-peak hours.
- Educate users on best practices for IT security and system usage.
- Escalate complex technical issues to senior engineering teams when necessary.
Qualifications
- High School Diploma or GED required; Associate degree in Information Technology preferred.
- Basic knowledge of Windows operating systems, Microsoft Office Suite, and troubleshooting principles.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills for client interactions.
- Must be available to work evening and weekend shifts as required.
- Ability to pass a background check and drug screening.