Job Description
Join Our Team: Urgent Part-Time Opportunity in Oakland
Are you a tech-savvy professional looking for a part-time role with immediate impact? TechNova Solutions is currently urgent hiring for a Part-Time Technical Support Specialist. We are looking for a dynamic individual to help us deliver exceptional service to our clients in the Bay Area.
In this role, you will be the first point of contact for technical inquiries, ensuring our clients receive the support they need to thrive in a digital environment. If you are proactive, detail-oriented, and ready to start immediately, we want to hear from you.
Responsibilities
- Provide expert technical troubleshooting and support via phone, email, and chat for end-users.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Collaborate with the engineering team to escalate and resolve complex technical tickets.
- Assist in the onboarding process for new software users and create training materials.
- Monitor system performance and proactively identify potential technical bottlenecks.
- Maintain a positive and professional demeanor when representing the TechNova brand.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Minimum of 1 year of experience in a technical support, helpdesk, or customer service role.
- Strong working knowledge of Windows, macOS, and common office productivity software.
- Excellent verbal and written communication skills with a focus on clarity and tone.
- Ability to work flexible shifts, including evenings and weekends as needed.
- Strong problem-solving mindset and ability to think on your feet under pressure.