Job Description
We are seeking a dedicated and detail-oriented Part-Time Technical Support Specialist to join our Raleigh-based team immediately. This is an urgent hiring opportunity for candidates who thrive in a fast-paced environment and are eager to start contributing right away.
In this role, you will be the first line of defense for our clients, resolving technical issues efficiently and ensuring high levels of customer satisfaction. We offer a competitive hourly rate and a flexible schedule that fits around your life.
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Manage and prioritize incoming support tickets within established SLA guidelines.
- Assist users with account setup, security configurations, and software installation.
- Document all technical interactions and resolutions in our knowledge base.
- Collaborate with the senior IT team to identify recurring technical problems.
Qualifications
- High school diploma or equivalent; Associate's degree in Information Technology or related field preferred.
- Basic understanding of Windows, macOS, and common office applications (Microsoft Office, Google Workspace).
- Strong problem-solving skills with the ability to explain complex concepts simply.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.