Job Description
Join InnovateTech Solutions as a Flexible Tech Support Specialist in the heart of Seattle! We're seeking tech-savvy professionals to deliver exceptional IT support while enjoying a work-life balance with flexible scheduling options. Whether you're a morning person or night owl, we accommodate your needs while serving our growing client base. Full-time positions with competitive benefits and career advancement opportunities await. Part-time opportunities also available for qualified candidates. Hiring now!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Manage ticket systems and document troubleshooting processes
- Collaborate with cross-functional teams to resolve complex IT problems
- Train users on new technologies and best practices
- Maintain security protocols and system backups
- Conduct routine system audits and performance optimizations
- Support cloud infrastructure and virtual environments
Qualifications
- 2+ years of technical support experience in Windows/macOS/Linux environments
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills with network diagnostics
- Excellent written and verbal communication abilities
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed