Job Description
Are you searching for evening part time jobs that offer the stability of a full time position in Colorado Springs? Pikes Peak Solutions is currently hiring a dedicated Technical Support Specialist to join our dynamic team. We pride ourselves on providing world-class technical assistance and are looking for individuals who thrive in a fast-paced, modern environment.
As a key member of our support team, you will be responsible for assisting our clients with technical challenges during our peak evening hours. We offer a comprehensive benefits package, competitive hourly rates, and a collaborative culture that values your growth and work-life balance.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware and software problems for clients via phone, email, and remote desktop tools.
- Provide Exceptional Support: Deliver high-quality customer service by listening to client needs and guiding them through technical solutions.
- Manage Evening Shifts: Handle incoming inquiries effectively during evening hours, ensuring minimal wait times and maximum satisfaction.
- Document Resolutions: Maintain accurate and up-to-date records of technical issues, resolutions, and customer interactions in our CRM system.
- Collaborate with Teams: Work closely with the day shift team and management to improve processes and share knowledge.
Qualifications
- Experience: 1+ years of experience in technical support, IT helpdesk, or customer service.
- Availability: Must be available to work evening shifts (e.g., 4:00 PM – 12:00 AM).
- Communication Skills: Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Technical Proficiency: Solid understanding of Windows/macOS, networking basics, and remote support tools.
- Education: High school diploma or equivalent; Associate degree in Information Technology is a plus.