Job Description
Are you a tech-savvy professional seeking a rewarding career with the flexibility of evening hours? Nexus Tech Solutions is currently looking for a Senior IT Support Specialist to join our dynamic team in Seattle, Washington. We pride ourselves on delivering top-tier digital solutions, and we need an expert who can maintain our high standards during our critical evening support shifts.
In this role, you will be the first line of defense for our internal and client technical needs, ensuring business continuity through advanced troubleshooting and proactive maintenance. If you are looking for a premium opportunity that offers stability, competitive pay, and a modern work culture, apply today.
Responsibilities
- Provide advanced Level 2/3 technical support to employees via phone, email, and remote tools during evening shifts.
- Diagnose and resolve complex hardware, software, and network infrastructure issues efficiently.
- Manage and maintain IT assets, including inventory tracking, software deployment, and hardware provisioning.
- Document all technical interactions, resolutions, and system changes in the ticketing system.
- Collaborate with the security and network teams to ensure compliance during off-peak operations.
- Conduct routine system health checks and perform preventative maintenance on servers and workstations.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
- Minimum of 3-5 years of experience in IT support, Help Desk, or a similar technical role.
- Deep knowledge of Microsoft Windows Server, Active Directory, and Linux environments.
- Strong problem-solving skills with the ability to work independently during evening hours.
- Excellent verbal and written communication skills for clear ticket documentation and user guidance.
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator are a plus.