Job Description
Are you a problem-solver looking for a flexible schedule? Pacific Data Systems is seeking a dedicated Technical Support Specialist to join our growing team in Sacramento. This is an excellent opportunity for those seeking evening part time jobs in a dynamic tech environment.
We offer a competitive hourly rate and a supportive culture. You will be the first point of contact for our clients, resolving technical issues with empathy and speed.
Responsibilities
- Diagnose and Resolve: Troubleshoot hardware and software issues for remote and on-site clients.
- Customer Interaction: Provide exceptional support via phone and email during evening hours.
- Documentation: Maintain accurate records of technical issues and resolutions in the ticketing system.
- System Monitoring: Monitor system performance and alert the team to potential outages.
- Collaboration: Work closely with the senior engineering team to escalate complex issues.
Qualifications
- Experience: 1-2 years of experience in IT support or customer service.
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM).
- Communication: Strong verbal and written communication skills.
- Technical Skills: Proficiency with Windows, Mac, and basic networking concepts.
- Soft Skills: Patience, adaptability, and a customer-first mindset.