Job Description
We are seeking a highly motivated and detail-oriented Part-Time Technical Support Specialist to join our dynamic team in Fresno, CA. In this role, you will serve as the frontline for our clients, delivering exceptional technical assistance and troubleshooting solutions to ensure operational excellence. We pride ourselves on a flexible work environment and are looking for individuals who are passionate about technology and customer service. If you are ready to grow your career in a supportive, professional setting, we want to hear from you.
Responsibilities
- Provide top-tier technical assistance via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems and device configurations efficiently.
- Document all customer interactions, resolutions, and technical steps in our ticketing system.
- Stay current with the latest software updates, patches, and hardware technologies.
- Collaborate with senior IT staff to escalate complex issues and implement preventative measures.
- Maintain a high level of professionalism and empathy in every customer interaction.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Previous experience in customer service or technical support is highly desirable.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a hybrid environment.
- Proven problem-solving skills with a focus on customer satisfaction.