Job Description
Are you a problem-solving wizard looking for a rewarding career with flexible hours? InnovateTech Solutions is currently seeking a dedicated Evening Technical Support Specialist to join our growing team in Wichita, KS. We pride ourselves on delivering top-tier IT support to our clients, and we need someone with a passion for technology and a knack for helping others to join our evening operations.
In this role, you will be the first point of contact for our clients during our peak evening hours. You will troubleshoot technical issues, resolve tickets, and ensure our clients have a seamless experience. We offer a competitive salary, comprehensive benefits, and a supportive work environment that values work-life balance.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools during evening shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Collaborate with the daytime support team to escalate complex issues and ensure continuity of service.
- Conduct routine system checks and software updates to maintain system stability.
- Maintain a professional and positive demeanor when interacting with clients to ensure high customer satisfaction scores.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2 years of experience in a technical support or help desk role.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, Zendesk).
- Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical users.
- Must be available to work evening shifts, including weekends and holidays as required.