Job Description
Are you seeking a flexible career path that fits your lifestyle? Apex Digital Solutions is looking for a skilled Evening Technical Support Specialist to join our elite team in Portland, Oregon.
We pride ourselves on delivering exceptional customer service and cutting-edge technical solutions. This role is perfect for those looking for part time jobs that offer the stability of a full-time career, specifically tailored for evening shifts. If you have a passion for technology and a knack for helping people, we want to hear from you.
As an Evening Specialist, you will play a crucial role in maintaining our high standards of service during our peak operational hours.
Responsibilities
- Provide comprehensive technical support via phone, email, and chat to evening clients.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Maintain accurate and up-to-date documentation for all support tickets.
- Collaborate with the day shift team to ensure seamless knowledge transfer.
- Identify trends in technical issues and suggest process improvements.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- 1-3 years of experience in technical support or a help desk environment.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during evening shifts.
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Customer-centric mindset with a focus on problem resolution.