Job Description
Join our dynamic team as a Part-Time Customer Advocate and enjoy the flexibility of a 20-hour weekly schedule with weekly pay! We're seeking compassionate individuals to deliver exceptional service to Cleveland residents while building meaningful connections. This role offers competitive compensation, paid training, and a supportive environment where your contributions are recognized every payday. Perfect for students, parents, or anyone seeking work-life balance without sacrificing income.
Responsibilities
- Resolve client inquiries via phone, email, and in-person with exceptional professionalism
- Maintain accurate records in our CRM system and document all interactions
- Collaborate with cross-functional teams to ensure seamless service delivery
- Proactively identify opportunities to enhance client satisfaction
- Participate in weekly team meetings and training sessions
- Support community outreach initiatives on weekends (2-3 events/month)
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or related experience
- Proficient with Microsoft Office Suite and digital communication tools
- Ability to work flexible shifts including evenings and Saturdays
- Strong problem-solving skills with attention to detail
- Valid Ohio driver's license (for occasional off-site events)
- Pass background check and drug screening