Job Description
Join our dynamic team and gain valuable remote work experience while balancing your studies! StudentHire Solutions is seeking motivated Part-Time Customer Service Associates to support our growing client base. This flexible opportunity allows you to work from anywhere in Louisville while developing professional skills that will enhance your resume. Enjoy competitive pay, a supportive virtual environment, and schedule options that accommodate your academic calendar. Perfect for students seeking work-life balance without compromising on growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support using our knowledge base tools
- Document interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with cross-functional teams to escalate complex issues and improve processes
- Meet weekly performance metrics including response time and customer satisfaction scores
- Participate in ongoing virtual training sessions to enhance product knowledge
- Contribute to process improvement initiatives through feedback and suggestions
Qualifications
- Currently enrolled in a high school, college, or university program
- Strong written and verbal communication skills with attention to detail
- Proficient with basic computer applications and comfortable learning new software
- Ability to work independently in a remote setting with minimal supervision
- Reliable high-speed internet connection and quiet workspace
- Flexible availability including evenings and weekends (10-20 hours/week)
- Previous customer service experience preferred but not required
- Must pass basic background check and skills assessment