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Customer Service 🏢 Full Time ⭐️ Verified

Evening Shift Customer Experience Specialist - Fort Worth, TX

Heartland Logistics Solutions
Fort Worth
Estimated Salary
USD 18 – USD 24
New
Live Update
14 Oktober 2026
Deadline
14 Okt 2027

Job Description

Are you looking for a stable career in Fort Worth that offers flexibility and growth? Heartland Logistics Solutions is currently seeking dedicated Evening Shift Customer Experience Specialists to join our dynamic team. We pride ourselves on providing top-tier service and value our employees. If you are a reliable professional seeking part-time or full-time opportunities with competitive benefits, this is your chance to shine.

Why Join Us?
  • Competitive hourly wage with performance bonuses.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid training and clear career advancement pathways.

We are looking for individuals who can thrive in a fast-paced environment and want to make a real impact on our clients' experience.

Responsibilities

  • Manage high-volume customer interactions via phone, email, and live chat during evening hours.
  • Resolve complex customer issues with empathy and efficiency to ensure high satisfaction scores.
  • Process customer orders, returns, and exchanges accurately and in a timely manner.
  • Collaborate with the day shift team to ensure seamless operational continuity.
  • Maintain detailed and accurate records of all customer interactions in the CRM system.
  • Adhere to company policies and procedures while identifying opportunities for process improvement.
  • Qualifications

  • High school diploma or GED is required; associate degree or relevant certification is a plus.
  • Minimum of 1 year of experience in customer service, retail, or hospitality.
  • Strong verbal and written communication skills with a focus on clarity and professionalism.
  • Ability to work rotating evening shifts, including weekends and holidays as required.
  • Proficiency in using computer systems, Microsoft Office Suite, and CRM software.
  • Must be reliable, self-motivated, and able to work independently.
  • Required Skills

    Customer Service Communication Conflict Resolution Time Management Shift Work Microsoft Office CRM Fort Worth Texas

    Ready to Take This Challenge?

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