Job Description
Join Coastal Solutions Group as an Evening Customer Service Specialist and become the voice of our thriving coastal community! We're seeking dynamic individuals to deliver exceptional support during our high-traffic evening hours (3 PM - 11 PM). This flexible role offers both part-time and full-time schedules with competitive pay and comprehensive benefits for full-time employees. Enjoy a modern workspace with ocean views, professional growth opportunities, and the chance to make a meaningful impact on customer satisfaction.
Perfect for students, career-changers, or those seeking work-life balance, our Virginia Beach location combines professional development with a relaxed coastal atmosphere. Training provided, no prior experience required – just a passion for helping others and a commitment to excellence.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening shifts
- Resolve billing issues, product questions, and service disruptions with empathy and efficiency
- Document interactions in CRM systems while maintaining strict confidentiality standards
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Proactively identify opportunities to enhance customer experience and service quality
- Meet/exceed performance metrics including call resolution time and customer satisfaction scores
- Participate in ongoing training to stay updated on products and procedures
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills with a customer-first mindset
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work independently and thrive in a fast-paced environment
- Flexibility to work evenings, weekends, and occasional holidays
- Positive attitude and resilience in handling challenging customer situations