Job Description
Join our dynamic team at Georgia Solutions Group, a leading customer experience innovator in Atlanta! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. This entry-level role offers flexible scheduling (20-25 hours/week), comprehensive training, and clear pathways for career advancement. Perfect for students, career-changers, or those seeking work-life balance. If you thrive in fast-paced environments and love helping others, apply today to start your rewarding journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues using knowledge base resources and troubleshooting protocols
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical support teams to escalate complex issues efficiently
- Meet performance metrics for response time, resolution rate, and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge and service skills
- Contribute to process improvement initiatives through team feedback sessions
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Basic computer proficiency and typing speed of 30+ WPM
- Strong verbal communication skills and active listening abilities
- Ability to work independently and manage time effectively in remote setting
- Previous customer service experience preferred but not required
- Reliable internet connection and quiet home workspace
- Flexibility to work evenings and weekends (shifts vary 10am-10pm)
- Positive attitude with problem-solving mindset and resilience