Job Description
Join Texas Connect Solutions as an Evening Customer Service Representative and become the voice of our growing brand! We're seeking dynamic individuals to deliver exceptional support during our peak evening hours while maintaining work-life balance. Whether you're a student, parent, or professional seeking flexible hours, this role offers competitive pay and growth opportunities within a supportive team environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in our customer database
- Collaborate with support teams to escalate complex issues
- Maintain high customer satisfaction metrics (CSAT scores)
- Contribute to process improvement initiatives
- Support weekend shifts as needed during peak seasons
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in B2B or B2C environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent communication skills with clear articulation
- Ability to work independently with minimal supervision
- Flexibility to work evenings (4 PM - 12 PM) and weekends
- Passion for helping customers and representing Texas values