Job Description
Join Capital Connect Solutions as an Evening Customer Service Specialist in the heart of Washington DC! We're seeking dynamic individuals to deliver exceptional support during our peak evening hours. This flexible role offers both part-time and full-time options, perfect for students, career changers, or those seeking work-life balance. Enjoy competitive compensation, comprehensive training, and a collaborative team environment while serving diverse clients across the DMV area.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours (3 PM - 11 PM)
- Resolve complex customer inquiries with empathy and efficiency
- Process transactions and update client information in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed documentation of interactions and resolutions
- Identify opportunities for process improvement and customer experience enhancement
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays as needed
- Strong problem-solving and conflict resolution abilities