Job Description
Join our dynamic team at Wichita Customer Solutions Group and become the voice of excellence for our clients! We're seeking dedicated Evening Customer Service Representatives to deliver exceptional support during our peak hours. Enjoy a flexible schedule with evening shifts that accommodate your lifestyle while building meaningful connections. Whether you're seeking supplemental income or a long-term career path, we offer growth opportunities and a supportive work environment. Training provided—no prior experience required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues, billing questions, and service concerns efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet/exceed performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Strong communication skills with clear verbal/written proficiency
- Ability to multitask in fast-paced evening environments
- Basic computer literacy and comfort with digital tools
- Problem-solving mindset with attention to detail
- Reliable transportation for on-site shifts when required
- Positive attitude and commitment to customer satisfaction