Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Tucson Community Solutions! We're seeking energetic professionals to deliver exceptional service during evening hours in our fast-paced contact center. This flexible role offers competitive pay and opportunities for advancement while supporting our diverse community.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive training program
- Flexible scheduling including weekends
- Positive team environment with growth opportunities
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening hours (4 PM - 12 PM)
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM system
- Collaborate with day team for seamless service continuity
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Strong computer proficiency with MS Office Suite
- Available to work evenings and weekends consistently
- Positive attitude and team player mentality