Job Description
Are you searching for an opportunity that offers the perfect work-life balance in the heart of Illinois? Horizon Workforce Solutions is currently hiring for our Evening Customer Support Specialist role. Whether you are looking for a consistent part-time schedule or a full-time equivalent position with flexible evening hours, we have the ideal role for you.
We pride ourselves on a collaborative environment where your voice matters. As an evening specialist, you will be the bridge between our clients and their customers during prime time hours. If you are reliable, tech-savvy, and eager to grow your career, apply today.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email during evening shifts.
- Resolve customer issues and complaints with patience and professionalism.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Provide product training and support to new evening staff members.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call center, or retail is preferred.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and meet productivity targets.