Job Description
Join our dynamic team at Fresno Community Services and make a difference during flexible evening hours! We're seeking passionate individuals to provide exceptional customer support while maintaining a healthy work-life balance. Enjoy competitive pay, growth opportunities, and a supportive environment dedicated to serving our vibrant community. Part-time positions offer 20-30 hours/week with potential for full-time advancement based on performance.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions during evening shifts (4 PM - 10 PM)
- Handle inquiries, resolve complaints, and process transactions with professionalism
- Maintain accurate records using CRM systems and digital tools
- Collaborate with day-shift teams to ensure seamless service continuity
- Support community outreach initiatives during evening events
- Adhere to company protocols and confidentiality standards
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or retail experience
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and customer service software
- Ability to work independently with minimal supervision
- Flexible availability including weekends and holidays
- Valid California driver's license (for occasional event support)