Job Description
Join the Apex Stream Team in Atlanta!
We are currently seeking a detail-oriented Evening Customer Support Specialist to join our expanding operations team. In this role, you will be the face of our brand for our evening clientele, ensuring every interaction is positive and efficient.
This is a full-time position designed for those who want to build a stable career while enjoying the benefits of evening shifts. You will work in a modern, collaborative environment with opportunities for rapid advancement.
Responsibilities
- Manage incoming customer inquiries via phone and email during evening hours.
- Provide accurate information regarding products, services, and account status.
- Diagnose technical issues and provide effective solutions or escalate to technical leads.
- Maintain detailed records of all customer interactions and transactions.
- Contribute to team goals by meeting daily call and ticket quotas.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or call center environments.
- Strong verbal communication skills with a professional, friendly tone.
- Proficient in using computer systems and CRM software.
- Ability to work independently and manage time effectively during shifts.