Job Description
Join Houston's premier customer service team and transform your evenings into rewarding work! We're seeking dynamic individuals to deliver exceptional support during peak evening hours. Enjoy flexible scheduling, competitive pay, and a supportive culture that values work-life balance. Full-time opportunities available for high performers seeking career advancement.
Why Choose Us? • Industry-leading training • Health benefits for full-time roles • Career growth pathways • Modern downtown workspace • Recognition programs
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening shifts
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with day-team to ensure seamless service continuity
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Evening/weekend availability (6 PM - 12 PM shifts)
- Proficient with CRM software and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced settings
- Spanish fluency a strong plus