Job Description
<p>Are you a night owl looking for a rewarding career in Memphis? We are seeking a dedicated <strong>Part-Time Night Shift Customer Support Specialist</strong> to join our growing team. In this role, you will be the first point of contact for our valued clients, ensuring a seamless and positive experience during our peak operational hours. We offer a competitive salary, flexible scheduling, and a dynamic work environment.</p><p>Our team plays a crucial role in maintaining our reputation for excellence. If you thrive in a fast-paced setting and enjoy helping people, we want to hear from you. This position is perfect for students or those seeking work-life balance through evening hours.</p>
Responsibilities
- <ul><li>Manage high-volume inbound and outbound communications via phone, email, and chat during the night shift.</li><li>Resolve customer inquiries and issues efficiently while maintaining a high level of professionalism and empathy.</li><li>Document all customer interactions and transactions accurately in our CRM system.</li><li>Collaborate with the day shift team to ensure a seamless handover of unresolved tickets.</li><li>Identify and escalate complex issues to the senior management team when necessary.</li><li>Adhere to all company policies, procedures, and safety regulations.</li></ul>
Qualifications
- <ul><li>High school diploma or GED required; associate degree preferred.</li><li>Previous customer service experience is highly desirable, but training will be provided for the right candidate.</li><li>Excellent written and verbal communication skills.</li><li>Basic computer proficiency and typing speed of 40 WPM.</li><li>Ability to work independently with minimal supervision in a quiet environment.</li><li>Strong problem-solving skills and a customer-first mindset.</li></ul>