Job Description
Join our dynamic team at Oakland Night Services Inc. as a Part-Time Night Shift Customer Specialist! We're seeking energetic individuals to provide exceptional service during evening hours while our city sleeps. This role offers competitive pay, flexible scheduling, and the opportunity to work in a supportive environment that values your contributions. Perfect for students, night owls, or those seeking supplemental income. Enjoy the quiet efficiency of night operations while making a real impact on our clients' experiences. Training provided – no prior experience required!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during evening hours
- Manage client inquiries with professionalism and problem-solving skills
- Maintain accurate documentation of interactions and service requests
- Collaborate with on-site security teams for after-hours client needs
- Monitor and respond to after-hours system alerts and notifications
- Contribute to process improvements for night shift operations
- Uphold company standards for service quality and security protocols
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication skills and customer service mindset
- Ability to work independently with minimal supervision
- Reliable transportation to Oakland worksite
- Basic computer proficiency (MS Office, CRM systems)
- Comfortable working in low-light environments
- Flexible availability between 10 PM - 6 AM
- Positive attitude and collaborative spirit