Job Description
Join Metro Solutions Group, a leader in customer experience innovation, as we expand our Philadelphia team! We're seeking dynamic individuals to deliver exceptional service across both part-time and full-time roles. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a supportive environment. Perfect for students, career changers, and experienced professionals seeking work-life balance.
Why Join Us?
- Comprehensive training program
- Health benefits for full-time roles
- Performance-based bonuses
- Modern downtown office
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve issues using CRM systems and company protocols
- Collaborate with team to improve service processes
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for response times and satisfaction
- Participate in ongoing training and development sessions
- Support marketing initiatives during peak seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and communication skills
- Ability to work flexible hours including evenings/weekends
- Philadelphia residency preferred (or willingness to relocate)
- Positive attitude and resilience under pressure
- Basic data entry accuracy (10,000+ keystrokes/hr)