Job Description
Join our dynamic team at Bluegrass Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences while working flexible hours in our downtown Louisville office. Perfect for students, professionals, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a collaborative environment where your contributions directly impact our success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Update and maintain accurate client records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities for process improvements and suggest solutions
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office Suite and CRM software
- Ability to work independently while thriving in team settings
- Flexible availability including evenings and weekends