Job Description
Join TechNova Solutions as a Part-Time Customer Experience Specialist and become the face of innovation in Raleigh's thriving tech scene! We're seeking energetic individuals to deliver exceptional service while supporting our cutting-edge software solutions. This flexible role offers 20-25 hours weekly with competitive compensation and opportunities for growth in a dynamic environment.
Perfect for students, career-changers, or those seeking supplemental income, you'll work with diverse clients while developing valuable skills in customer relations and tech support. Our downtown Raleigh location is easily accessible via public transit, and we offer a collaborative culture that values work-life balance.
Responsibilities
- Deliver outstanding in-person and virtual customer support for SaaS products
- Resolve technical inquiries using knowledge base and troubleshooting protocols
- Coordinate with sales team to identify upsell opportunities
- Maintain accurate client interaction records in CRM system
- Conduct product demonstrations for potential customers
- Collaborate with cross-functional teams to improve service quality
- Support weekend and evening shifts based on client demand
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or technical support experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Basic understanding of cloud computing concepts
- Positive attitude with strong attention to detail