Job Description
Join Tampa Bay Solutions Inc. as a Part-Time Customer Service Specialist and become the heart of our client experience! We're seeking a dynamic professional to deliver exceptional support while enjoying flexible scheduling in Tampa's vibrant business district. This role offers growth opportunities within our innovative tech solutions company, with competitive compensation and a collaborative team environment. If you're passionate about problem-solving and thrive in fast-paced settings, we encourage you to apply today.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and troubleshoot software problems efficiently
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with sales and technical teams to deliver seamless client experiences
- Update CRM systems with detailed interaction notes and resolution outcomes
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software and ticketing systems (e.g., Salesforce, Zendesk)
- Exceptional communication skills and conflict resolution abilities
- Ability to multitask in fast-paced environments while maintaining composure
- Strong problem-solving skills with attention to detail
- Flexible availability including evenings and weekends