Job Description
Join Sunflower Solutions as a Part-Time Customer Service Specialist and become a vital part of our award-winning support team! We're seeking enthusiastic professionals to deliver exceptional service to our growing client base in Wichita and beyond. Enjoy a flexible schedule with 20-25 hours per week, competitive compensation, and a modern work environment that values your growth. As a key member of our client success team, you'll help resolve inquiries, build lasting relationships, and contribute to our company's mission of excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Resolve technical issues using proprietary CRM systems and troubleshooting protocols
- Document interactions and maintain detailed case records in Salesforce
- Collaborate with technical teams to escalate complex issues effectively
- Proactively identify opportunities to enhance customer satisfaction
- Participate in weekly training sessions to stay updated on product knowledge
- Meet performance metrics including CSAT scores and resolution times
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software and ticketing systems (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Availability to work evenings and weekends as needed
- Basic technical aptitude for troubleshooting common issues
- Positive attitude with a passion for helping others