Job Description
Join our dynamic team at Coastal Commerce Solutions as a Part-Time Customer Service Specialist! We're seeking friendly, tech-savvy individuals to deliver exceptional support to our diverse client base in the vibrant Long Beach area. This flexible position (20-25 hours/week) offers competitive pay, training opportunities, and a supportive work environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues and process orders accurately using CRM systems
- Collaborate with sales team to upsell products based on customer needs
- Document interactions and maintain detailed case notes in Salesforce
- Participate in weekly training sessions to enhance product knowledge
- Meet monthly KPIs for customer satisfaction and resolution times
- Assist with inventory management for retail products
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail or tech industry
- Proficiency with CRM platforms (Salesforce experience a plus)
- Strong problem-solving skills with attention to detail
- Excellent communication skills in English (Spanish bilingual a plus)
- Ability to work flexible shifts including evenings/weekends
- Valid California driver's license for occasional off-site tasks
- Basic math skills for inventory and transaction handling