Job Description
Join Omaha Connect Solutions as a Part-Time Customer Service Specialist and become the face of innovation in Nebraska's thriving business community. We're seeking energetic individuals to deliver exceptional experiences while supporting our growing client base. This role offers flexible scheduling (20-25 hours/week) with competitive compensation and growth opportunities within our rapidly expanding team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product support for our digital platforms
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvement initiatives to enhance service delivery
- Participate in quarterly training sessions to maintain product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Excellent communication skills with clear, articulate speech
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Omaha headquarters
- Availability to work evenings and weekends as needed