Job Description
Join Valley Connect Solutions, Fresno's premier customer experience innovator, as a Part-Time Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional support to our growing client base in the Central Valley. This flexible role (20-25 hrs/week) offers competitive compensation, comprehensive training, and the opportunity to work with a team dedicated to excellence. Perfect for students, parents, or professionals seeking work-life balance. Enjoy a modern workspace, performance bonuses, and career growth opportunities within our expanding Fresno operations.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical support issues and process service requests efficiently
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify upsell opportunities and promote additional services when appropriate
- Contribute to team performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or call center experience
- Proficient with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in a fast-paced environment with minimal supervision
- Strong problem-solving abilities and conflict resolution techniques
- Reliable transportation to our Fresno headquarters
- Availability for evening/weekend shifts as needed (2-3 days/week)