Job Description
Join Nexus Solutions Group as a Part-Time Customer Service Representative and become the voice of our growing brand! We're seeking energetic, tech-savvy individuals to deliver exceptional experiences to our Oklahoma City clientele. Enjoy flexible scheduling, competitive compensation, and a dynamic team environment. This role is perfect for students, career changers, or anyone seeking work-life balance without sacrificing professional growth.
Our ideal candidate thrives in fast-paced settings, possesses excellent communication skills, and shares our passion for customer-centric solutions. You'll be instrumental in building lasting relationships while developing valuable sales and support expertise. Training provided – no prior experience required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, resolve billing discrepancies, and troubleshoot technical issues
- Upsell products and services to enhance customer satisfaction and revenue
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to resolve complex escalations
- Contribute to process improvement initiatives
- Attend weekly training sessions to stay updated on products and policies
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Positive attitude with service-oriented mindset