Job Description
Join our dynamic team at Peak Solutions Group, a leader in customer experience innovation! We're seeking enthusiastic Customer Service Specialists to deliver exceptional support to our diverse client base. This flexible opportunity offers both part-time and full-time schedules, perfect for students, career changers, or those seeking work-life balance. Located in the heart of Denver, CO, you'll collaborate with industry professionals while gaining valuable skills in conflict resolution, CRM systems, and client relationship management.
Our competitive compensation package includes:
- Comprehensive training program
- Health benefits (for full-time roles)
- Employee discounts
- Career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical and billing issues using Zendesk and Salesforce platforms
- Document interactions accurately in CRM systems while maintaining compliance
- Collaborate with cross-functional teams to resolve escalated cases
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Flexibility to work weekends and holidays