Job Description
Join Metro Solutions Group as a Night Shift Customer Service Representative and become part of Detroit's thriving business community! We're seeking dynamic individuals to deliver exceptional customer support during evening hours with flexible scheduling options. Enjoy competitive pay, comprehensive training, and a supportive team environment while serving diverse clients across automotive, healthcare, and tech sectors. Full-time opportunities available for high performers. Apply today to launch your career in customer service!
Responsibilities
- Handle inbound/outbound calls and digital communications during evening shifts (5 PM - 1 AM)
- Resolve customer inquiries regarding products, services, and account management
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to address escalated issues
- Adhere to service level agreements and quality standards
- Identify opportunities for process improvements
- Support weekend rotational shifts as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently in evening/night environments
- Problem-solving mindset with attention to detail
- Flexibility to adapt to changing schedules
- Basic technical troubleshooting abilities