Job Description
Join Houston Connect Solutions as an Evening Customer Service Specialist and become the heart of our client experience! We're seeking dedicated individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This flexible role offers competitive compensation, comprehensive training, and opportunities for advancement within our growing tech services company. Ideal for students, parents, or professionals seeking work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues for our SaaS platform users with step-by-step guidance
- Document interactions in CRM system while maintaining 100% data accuracy
- Collaborate with technical teams to escalate complex issues efficiently
- Meet key performance metrics including CSAT scores and response time targets
- Participate in weekly team training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or technical support experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software and troubleshooting tools
- Ability to work independently while maintaining team collaboration
- Reliable internet connection for remote work capability
- Flexibility to cover weekend shifts as needed