Job Description
Join our dynamic team at Milwaukee Community Solutions as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional service during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a supportive environment where your contributions make a real difference. Whether you're a student, parent, or career changer, this role offers the perfect work-life balance with evening shifts (4 PM - 10 PM) and potential for full-time growth. Apply today and become part of Milwaukee's most trusted service provider!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing, account, and service-related issues using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities for process improvements and customer experience enhancements
- Adhere to company policies and regulatory compliance standards
- Contribute to team performance metrics and customer satisfaction goals
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or call center experience
- Strong verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Exceptional problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and occasional holidays
- Valid Wisconsin driver's license if field visits required