Job Description
Join our award-winning team as an Evening Customer Service Specialist in Raleigh, NC! We're seeking dynamic individuals to deliver exceptional customer experiences during our peak evening hours (4 PM - 12 AM). Perfect for students, parents, or anyone seeking flexible evening schedules with competitive pay and growth opportunities. Full-time roles available for high performers!
Benefits include:
- Flexible evening shifts
- Weekly pay
- Free parking
- Career advancement paths
- Employee discounts
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with day teams for seamless customer handoffs
- Meet/exceed quality and productivity targets
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and in team settings
- Evening/weekend availability (required)
- Positive attitude and resilience under pressure