Job Description
Join Apex Solutions Group as an Evening Customer Service Specialist and become the voice of excellence for our growing tech portfolio! We're seeking passionate individuals to deliver exceptional client experiences during evening hours while supporting our Raleigh-based operations. This flexible role offers competitive compensation, comprehensive training, and opportunities for career advancement within our innovative team.
As a cornerstone of our client relations team, you'll leverage your communication skills to resolve inquiries, build relationships, and drive customer satisfaction. Our modern downtown Raleigh office provides a dynamic environment where your contributions directly impact our success. Enjoy flexible scheduling options, performance bonuses, and a supportive culture that values work-life balance.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve technical issues and product questions for enterprise clients
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with day teams to ensure seamless customer handoffs
- Identify upsell opportunities and cross-reference client needs with service packages
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or SaaS industries
- Exceptional verbal and written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced evening environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for downtown Raleigh location
- Availability to work 20-30 hours/week on flexible evening schedule