Job Description
Join our dynamic team at Pacific Northwest Solutions as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support during our peak evening hours (3 PM - 11 PM). This flexible role offers both part-time and full-time options with competitive compensation and growth opportunities. Perfect for students, professionals, and anyone seeking work-life balance. Enjoy a supportive environment with comprehensive training and advancement potential within our growing company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening shifts
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Identify and escalate complex issues to senior specialists
- Meet/exceed performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced evening environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays as needed
- Valid Washington state ID and reliable transportation