Job Description
Join TechSolutions Inc. as an Evening Customer Support Specialist and become the backbone of our client success team! We're seeking dedicated individuals to deliver exceptional technical support during our peak evening hours (4 PM - 12 PM). This flexible part-time role offers competitive pay, comprehensive training, and potential pathways to full-time careers in our rapidly growing tech company. Enjoy a dynamic work environment with opportunities to develop advanced technical skills while helping clients navigate our cutting-edge software solutions. Full-time positions available for high performers!
Why Work With Us: Flexible scheduling, performance bonuses, career development programs, and a collaborative culture that values work-life balance. Located in San Jose's vibrant tech hub with easy access to public transit.
Responsibilities
- Provide exceptional technical support via phone, email, and chat during evening hours
- Troubleshoot complex software issues and guide users through step-by-step solutions
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with Tier 2 support teams for escalated technical challenges
- Identify and report product improvement opportunities to engineering teams
- Adhere to SLA metrics while maintaining high customer satisfaction scores
- Participate in ongoing training sessions to master new technologies
Qualifications
- Minimum 1 year customer service or technical support experience
- Proficiency with Windows/macOS operating systems and troubleshooting tools
- Strong problem-solving abilities with analytical thinking skills
- Excellent communication skills with clear, patient phone etiquette
- Ability to multitask in fast-paced, high-pressure environments
- Basic networking knowledge (TCP/IP, DNS, firewalls)
- Availability for consistent evening shifts (4 PM - 12 PM)
- High school diploma or equivalent; technical certification preferred