Job Description
Are you a night owl looking for a rewarding career in Boston? Boston Digital Hub is seeking a dedicated Part-Time Evening Customer Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier service to our clients, and we need someone who thrives in a fast-paced, evening environment.
As a key member of our support team, you will play a crucial role in resolving customer inquiries, ensuring satisfaction, and maintaining our high standards of excellence. This role offers a fantastic work-life balance with a schedule that accommodates your lifestyle.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening hours.
- Resolve customer inquiries and issues efficiently and professionally.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Stay updated on product knowledge and company policies.
- Identify and escalate complex issues to senior management.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or support roles is preferred.
- Strong typing and computer proficiency (MS Office, CRM tools).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during shifts.
- Reliable transportation is required.