Job Description
Transform your evenings into rewarding opportunities with Oakland Connect Solutions! We're seeking dynamic Evening Customer Service Specialists to join our innovative team. Whether you're a student, parent, or career-changer, enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. Our Oakland-based company offers industry-leading benefits including tuition reimbursement and career advancement pathways.
Why Join Us?
- Competitive hourly wage with performance-based bonuses
- Flexible evening shifts (4 PM - 12 AM) accommodating diverse lifestyles
- Comprehensive training and professional development programs
- Health benefits available for 30+ hour/week schedules
- Modern, tech-forward workspace in downtown Oakland
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex inquiries and troubleshoot technical issues efficiently
- Maintain detailed customer records in CRM systems with 98% accuracy
- Collaborate with cross-functional teams to improve service processes
- Identify upsell opportunities and contribute to revenue growth
- Maintain 95% customer satisfaction through empathetic communication
- Participate in weekly team training sessions and knowledge sharing
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant training
- Exceptional communication skills with multilingual ability a plus
- Proficiency in CRM software and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Ability to thrive in fast-paced, high-volume environments
- Reliable transportation to our downtown Oakland location
- Must be available for evening shifts including weekends