Job Description
Join Nexus Global Solutions as an Evening Customer Service Specialist and become the voice of innovation in New York's dynamic tech landscape. We're seeking passionate individuals to deliver exceptional support during our peak evening hours while enjoying competitive compensation and flexible scheduling. Perfect for students, career-changers, or professionals seeking supplemental income in the city that never sleeps.
This role offers unparalleled growth opportunities with industry-leading benefits including health insurance, retirement plans, and professional development stipends. Our Manhattan headquarters features state-of-the-art facilities and a vibrant, inclusive culture where evening teams are valued as critical business partners.
Responsibilities
- Deliver premium customer support via phone, email, and digital channels during evening shifts (4 PM - 12 AM)
- Resolve complex technical and account inquiries with empathy and precision
- Document interactions using Salesforce CRM with 99.5% accuracy
- Collaborate with cross-functional teams to escalate and resolve escalated issues
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in bi-weekly evening team training sessions
- Contribute to process improvement initiatives for after-hours support
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year customer service or technical support experience
- Exceptional verbal and written communication skills
- Proficiency with CRM platforms (Salesforce experience a major plus)
- Ability to thrive in fast-paced evening environments
- Strong problem-solving abilities and emotional intelligence
- Available for consistent evening shifts including weekends
- US work authorization required