Job Description
Join our dynamic team as an Evening Customer Service Specialist in the heart of Miami! We're seeking enthusiastic professionals to deliver exceptional experiences during our peak evening hours. This flexible role offers competitive pay, growth opportunities, and a vibrant work environment in one of America's most exciting cities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and payments using our CRM system
- Resolve customer issues with empathy and efficiency
- Collaborate with day team for seamless service continuity
- Document interactions and maintain accurate records
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Fluent English proficiency; Spanish highly valued
- Strong problem-solving and conflict resolution skills
- Proficient with Microsoft Office and CRM software
- Available for evening shifts (3 PM - 11 PM)
- Ability to work independently in fast-paced environment